Many Texans rely on vital state benefits to make ends meet. But navigating the application and management process can be confusing.
These FAQs cuts through the confusion by providing answers to common queries and issues related to YourTexasBenefits, the online portal that streamlines access to critical programs.
Contents
General Questions
What is YourTexasBenefits?
Your Texas Benefits is a website and mobile app that allows you to apply for, manage, and renew your benefits with the Texas Health and Human Services Commission (HHSC).
Is the Your Texas Benefits app safe and secure?
Yes, the Your Texas Benefits app uses multiple security features to protect your information, including encryption and inactivity timeouts.
Does it cost anything to use YourTexasBenefits Portal?
The app itself is free to download and use. However, using it will consume your data plan if you’re not connected to Wi-Fi.
How can I get help using Your Texas Benefits?
You can access the Help Center on the Your Texas Benefits website or app, call 2-1-1 (option 2), or visit a local HHSC benefits or community partner office.
Benefits Management
What benefits can I apply for through YourTexasBenefits?
Some common benefits you can apply for include SNAP (food stamps), TANF (cash assistance), Medicaid, and CHIP (children’s health insurance).
How can I check the status of my benefits application?
You can check the status of your application by logging in to your YourTexasBenefits account.
How can I report changes to my case?
You can report most changes to your case directly through the Your Texas Benefits app or website.
How can I renew my benefits?
Renewals are typically initiated by HHSC, and you’ll be notified when it’s time to renew. You can then renew electronically on Your Texas Benefits or request a paper form by calling 2-1-1.
Lone Star Card
What is a Lone Star Card?
If you receive SNAP or TANF benefits, you’ll get a Lone Star Card, which works like a debit card to access your benefits.
How can I check my Lone Star Card balance?
You can check your balance on the Your Texas Benefits app or website, by calling the Lone Star Card Help Desk, or by checking your last receipt.
What can I buy with my Lone Star Card?
You can use your Lone Star Card to purchase approved food items and other necessities, with some restrictions on things like alcohol and tobacco.
Eligibility Questions
Am I eligible for benefits?
Your eligibility will depend on your specific circumstances, including income, household size, citizenship status, and disability status. You can use the Your Texas Benefits eligibility screener www.yourtexasbenefits.com) to get a general idea of what benefits you might qualify for.
What documents do I need to apply for benefits?
The documents you need will vary depending on the program you’re applying for. Generally, you’ll need proof of income, residency, citizenship, and identity.
What if I don’t have all the documents I need?
You can still apply for benefits and explain your situation. HHSC will work with you to get the necessary verification.
Application and Processing
How long does it take to process an application?
Processing times can vary depending on the program and the completeness of your application.
How will I be notified about my application decision?
HHSC will typically notify you by mail about the decision on your application.
What can I do if my application is denied?
If your application is denied, you have the right to appeal the decision. You can find more information about the appeals process on the Your Texas Benefits website or by calling 2-1-1.
Technical Issues
I’m having trouble creating an account on Your Texas Benefits. What should I do?
Make sure you’re using a compatible web browser and that you’re entering your information correctly. You can also try resetting your password or contacting the Your Texas Benefits Help Center.
I can’t log in to my account. What can I do?
Double-check your username and password. If you’re still having trouble, you can try resetting your password or contacting the Help Center.